When posting your request for a call center or telemarketing firm in Sri Lanka, you can specify whether you want inbound or outbound services. Many call centers in Sri Lanka will be able to offer customer service functions, answering service capabilities, appointment setting, order taking, order tracking, credit card processing, reservation services and message taking. There are many options to suit your needs, so be sure to shop around and get a competitive quote for call center solutions in Sri Lanka. When choosing a call centre in Sri Lanka you'll also need to ask if they can offer customer support via email, fax and live web chats in addition to telephone contact. Nowadays, call center and telemarketing companies in Sri Lanka will offer call recording services which you can use for training purposes, quality control and fraud protection.
Outsourcing your call center solution to Sri Lanka, rather than performing the work in-house, allows you to choose a small or large contact center, depending on your needs and budget. A small contact center inSri Lanka might offer more personalized service. At a large call center, you run the risk of being a small fish in a very big pond. Agents working at smaller call centers in Sri Lanka might also benefit from more individual attention from management, which is crucial for initial and ongoing training and development in order to maximize performance levels. Smaller contact centers can also be faster to respond since there is less red tape to slow down progress. Finally, employee turnover is usually lower in smaller call centers in Sri Lanka, which could be attributed to a close knit family atmosphere.
On the other hand, larger call centres in Sri Lanka offer formal coaching and career progression due to more structure. They will also most likely have more cutting edge technology, tools and equipment. This can have a huge impact on which call center solution will best match your needs. A large centre in Sri Lanka naturally also has more staff members, which is convenient when you need to increase your sales force or increase the number of inbound representatives to coincide with a new product launch, for instance.
When you decide to outsource call center and telemarketing duties, the more material you can provide to the call centre in Sri Lanka, the better your results will be. Be sure to listen to previously recorded calls in order to monitor quality control and advise the call centre of any script or dialogue changes you'd like agents to make. At the beginning of an upcoming campaign in Sri Lanka, allow some extra time before the initial trial period or test to prepare. Budget approximately two months for the campaign to run. Gage the results along the way and create a timetable to keep the communication channels open between yourself and the contact centre in Sri Lanka. As the trial campaign comes to an end, you should give another 2 weeks for wrapping everything up and preparing final reports.
See our quick Country Information Chart for your call center telemarketing needs in Sri Lanka: