Call Center Telemarketing in South Africa - Compare International Companies and Quotes for Inbound and Outbound Services
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Call Center Telemarketing in South Africa - Quotes & Companies

Call centers and telemarketing businesses in South Africa requires knowledge of South Africa. Before you start, make sure you have enough information about South Africa so that your inbound and outbound services are performed according to your expectations. The regions covered are Southern Africa, at the southern tip of the continent of Africa. Use our convenient form below to receive up to 5 free quotes from call centers and telemarketing companies who can operate in South Africa.

When posting your request for a call center or telemarketing firm in South Africa, you can specify whether you want inbound or outbound services. Many call centers in South Africa will be able to offer customer service functions, answering service capabilities, appointment setting, order taking, order tracking, credit card processing, reservation services and message taking. There are many options to suit your needs, so be sure to shop around and get a competitive quote for call center solutions in South Africa. When choosing a call centre in South Africa you'll also need to ask if they can offer customer support via email, fax and live web chats in addition to telephone contact. Nowadays, call center and telemarketing companies in South Africa will offer call recording services which you can use for training purposes, quality control and fraud protection.

Outsourcing your call center solution to South Africa, rather than performing the work in-house, allows you to choose a small or large contact center, depending on your needs and budget. A small contact center inSouth Africa might offer more personalized service. At a large call center, you run the risk of being a small fish in a very big pond. Agents working at smaller call centers in South Africa might also benefit from more individual attention from management, which is crucial for initial and ongoing training and development in order to maximize performance levels. Smaller contact centers can also be faster to respond since there is less red tape to slow down progress. Finally, employee turnover is usually lower in smaller call centers in South Africa, which could be attributed to a close knit family atmosphere.

On the other hand, larger call centres in South Africa offer formal coaching and career progression due to more structure. They will also most likely have more cutting edge technology, tools and equipment. This can have a huge impact on which call center solution will best match your needs. A large centre in South Africa naturally also has more staff members, which is convenient when you need to increase your sales force or increase the number of inbound representatives to coincide with a new product launch, for instance.

When you decide to outsource call center and telemarketing duties, the more material you can provide to the call centre in South Africa, the better your results will be. Be sure to listen to previously recorded calls in order to monitor quality control and advise the call centre of any script or dialogue changes you'd like agents to make. At the beginning of an upcoming campaign in South Africa, allow some extra time before the initial trial period or test to prepare. Budget approximately two months for the campaign to run. Gage the results along the way and create a timetable to keep the communication channels open between yourself and the contact centre in South Africa. As the trial campaign comes to an end, you should give another 2 weeks for wrapping everything up and preparing final reports.

See our quick Country Information Chart for your call center telemarketing needs in South Africa:

Internationl Cargo shipping to South Africa

Capital City
pretoria

South Africa Population
19,913,144 (July 2004 est.)

South Africa Languages:
English, native languages

South Africa Climate
mostly semiarid; subtropical along east coast; sunny days, cool nights

South Africa Location
Southern Africa, at the southern tip of the continent of Africa
South Africa Background
After the British seized the Cape of Good Hope area in 1806, many of the Dutch settlers (the Boers) trekked north to found their own republics. The discovery of diamonds (1867) and gold (1886) spurred wealth and immigration and intensified the subjugation

South Africa International Cargo Shipping Weather

Cargo shippers to South Africa know the local weatherMonday

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Call Centers Telemarketing South Africa Message Board
Telemarketing companies in South Africa
Give Me a Call Communications is a fast growing telemarketing company in South Africa, serving the world's outsourcing needs for tele communications. We are going to be opening up a new location in ...
Call centres in South Africa
Hello. We require the services of an experienced company who is capable of moving call centres in South Africa. Our office is quite small, and our requirements are such that it is necessary for us to ...
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